Manila, Philippines – Employees of the Institute for Labor Studies underwent a workshop on Client/Customer Satisfaction Management (CSM) as facilitated by CSM Specialist Kevin Mandrilla last June 3 to 7 at the Bureau of Labor Relations conference room last 21 June 2019.
The workshop, organized by the ILS CSM Committee, was conducted in alignment with the Institute’s Quality Management System (QSM) target of ensuring the delivery of high quality and relevant knowledge products and services.